FAQs
FAQ
Frequently Asked Questions
1. Where do you ship from?
We ship orders from Hong Kong.
2. Do you ship worldwide?
Yes, we offer worldwide shipping.
3. How long does it take to process an order?
Orders are usually processed within 1–2 business days.
4. How long does shipping take?
Estimated delivery time is typically 5–8 business days. Actual delivery times may vary depending on destination and carrier conditions.
5. Will I receive tracking information?
Yes. We support order tracking and tracking details will be provided when available after shipment.
6. What payment methods do you accept?
We currently accept PayPal and credit cards.
7. Can I return my order?
Yes. We accept return requests within 30 days of delivery.
8. Do you offer exchanges?
Yes, we do support exchanges. Please contact our support team for assistance.
9. What if my package is damaged or lost?
If your package is damaged or lost during transit, please contact us at support@paweasego.com. After review, we offer reshipment support in eligible cases.
10. How can I contact customer support?
You can reach us anytime at:
We usually reply within 24–48 business hours.
11. Do you have a phone number or WhatsApp support?
At this time, we only provide customer support through email.
12. What information should I include when contacting support?
To help us assist you faster, please include:
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Your order number
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The email used to place the order
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A brief description of your issue
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Photos, if the problem involves a damaged or incorrect item