Return & Refund Policy
Return & Refund Policy
At Paweasego, we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, we are here to help.
Return Window
We accept return requests within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, items should be returned in an appropriate condition based on the nature of the request. We may ask for supporting information, such as photos of the item and packaging, before approving a return or refund request.
Exchanges
We do support exchanges.
If you would like to exchange an item, please contact us first at support@paweasego.com so we can guide you through the process.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us as soon as possible.
In these cases, we offer reshipment support after reviewing the issue. To help us process your request, we may ask for:
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Your order number
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Photos of the damaged item or package, if applicable
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A brief description of the issue
Non-Return Situations
Returns may not be accepted in certain situations, such as:
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The return request is made after the 30-day return period
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The item has been used in a way that affects its resale condition beyond reasonable inspection
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The issue is not reported clearly or cannot be verified when verification is required
Refunds
Once your return or refund request has been reviewed and approved, refunds will be issued to the original payment method when applicable.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
Return Shipping
If a return is approved, return shipping instructions will be provided by our support team. Return shipping responsibility may vary depending on the reason for the return.
How to Request a Return or Refund
To start a return, refund, or exchange request, please contact:
Please include your order number and a short explanation of the issue.